Contours Travel is a tour operator specialising in the Caribbean Islands and Latin America. We will consult, suggest, design and book your holiday for you. All Services provided by Contours Travel are sold on these terms and conditions (“Terms”).
2) How to Book
For all bookings you must complete a booking application. Contours Travel reserves the right to accept or reject any booking application it receives. Within 7 days of submitting your booking application, you must pay the specified service fee and deposit. This is necessary to hold your reservation and secure your booking. A booking is accepted by Contours Travel once it receives the specified service fee and deposit and issues you or your travel agent with a confirmation of acceptance of your booking. If the specified service fee and deposit are not paid on time, your booking will automatically lapse and re-booking will involve additional fees. Special booking procedures and conditions apply for certain bookings. If special booking procedures and conditions apply, Contours Travel will notify you accordingly.
3) Service Fees
For all bookings other than bookings for the Caribbean Islands and the Bahamas, a service fee of $25 per booking applies. For bookings for the Caribbean Islands, a service fee of $30 per booking applies. For bookings for the Bahamas, a service fee of $50 per booking applies.
For all bookings for city stop-over packages, a non-refundable deposit of $150 per person per package applies. For all tour bookings, a non-refundable deposit of $500 per person per tour applies. For bookings that include cruises in the Amazon, Galapagos, Fjords or Antarctica, Amazon lodges, Explora hotels, Inca Trails and other products, please contact Contours Travel for respective deposit requirements as these range from 30% up to 50% of the total booking cost.
5) Late Booking Fee
For all bookings made 30 days or less prior to the day you are due to depart from Australia, a late booking fee of $50 per booking will apply.
6) Due Dates for Payment
Payment of the total booking cost is required 60 days prior to the day you are due to depart from Australia. If your booking is made less than 75 days prior to the day you are due to depart from Australia, payment of the total booking cost is required upon confirmation of acceptance of your booking application by Contours Travel. If your booking is made less than 30 days prior to the day you are due to depart from Australia, payment of a deposit of 100% of the total booking cost is required in order to process your booking. If Contours Travel is unable to secure your booking it will refund this deposit less its relevant service fee. Special payment arrangements and conditions apply for certain bookings. If special payment arrangements and conditions apply, Contours Travel will notify you accordingly.
Should you make an amendment to your confirmed booking, a fee of $40.00 per amendment will apply (i.e. if you amend your booking to Mexico, Jamaica and Cuba, a fee of $120.00 will apply) to cover extra costs including but not limited to administrative costs, communication costs and any applicable supplier charges. Cancellation fees may also apply.
8) Minimum Stay
For hotel only bookings, Contours Travel requires a minimum stay of 3 nights. For all hotel bookings less than 3 nights an under-stay fee of $50 applies.
If it is necessary to cancel your travel arrangements, the following fees will apply per person per booking. If travel arrangements are cancelled more than 60 days before the due date for departure – the Deposit. If the travel arrangements are cancelled less than 60 days before the due date for departure – up to 50% of total booking cost. If the travel arrangements are cancelled less than 30 days before the due date for departure – up to 100% of the total booking cost. If the travel arrangements are cancelled less than 15 days before the due date for departure – 100% of the total booking cost. Cancellation fees from service providers including but not limited to airlines, cruise operators, hoteliers, coach companies, may also apply. Special cancellation arrangements and conditions apply for certain bookings. If special cancellation arrangements and conditions apply, you will be notified by Contours Travel accordingly.
10) No Show
If you fail to check-in at a designated location or service as confirmed in your booking, a “no show” fee equal to 100% of the cost of that particular component of your travel arrangements will be charged.
11) Refund for Unused Service
Once you have left Australia, Contours Travel will not refund or compensate you for any service not used by you due to late arrival, failure of any transportation to operate as scheduled, early departure or by notice. Contours Travel does not authorise any overseas suppliers including but not limited to hotel management and staff to make any undertakings on our behalf or otherwise in respect of refunds or other matters.
12) Prices and Validity
Prices are shown on the price insert to the Brochures and the price tab on the Website. Updated prices are available on the Website. Seasonal prices and any “Specials” will be available on the Website. Prices shown in the Brochures and on the Website are indicative only. Prices are based on costs and exchange rates at 01 Sep 2009. Our costs include but are not limited to costs of research, consultation and communication with travel agents and overseas suppliers, marketing and advertising. All prices are per person and expressed in Australian Dollars, unless stated otherwise. All prices are subject to change without notice up to the day of departure due to factors including but not limited to currency fluctuation, government taxes, charges and levies. Any airfares quoted or confirmed are subject to change without notice prior to the ticket being written. Please note security and airport taxes around the world change daily. Prices shown in the Brochures and on the Website do not include costs that are not a compulsory part of the relevant tour, such costs may include but not be limited to the following: Visas, insurance, excess baggage, meals not mentioned, vaccinations, beverages, tips, shipboard gratuities, costs of a personal nature including but not limited to laundry, telephone calls, cost of passport and personal services to hotel rooms, emergency evacuation costs, airport departure taxes, security charges, other airport taxes, international and domestic airfares.
13) Limitations and Liability
Contours Travel, its employees and agents act only as booking agents and will not be responsible and exclude liability for injury, death, damage, loss or claims arising directly or indirectly from acts or omissions by suppliers or other service providers or from accidents, loss or damage to person or property, delays, changes in schedules, transport failures, strikes, wars, uprisings, acts of God or other causes over which Contours Travel, its employees and agents have no control. The Trade Practices Act 1974 (Cth) and corresponding legislation in other jurisdictions in certain circumstances imply mandatory conditions and warranties into agreements (“Consumer Warranties”).
This clause does not exclude or limit the application of any Consumer Warranties or other warranties where to do so would contravene the law of the relevant jurisdiction or cause any part of this clause to be void. You hereby waive and Contours Travel hereby disclaims all warranties whether written or oral, express or implied, including but not limited to the Consumer Warranties. The liability of Contours Travel is limited to providing the Services again or payment of the cost of having the Services supplied again, the choice of which is at the option of Contours Travel.
Contours Travel has taken considerable care to make sure all information in the Brochures and on the Website is correct. Circumstances beyond the control of Contours Travel may necessitate change in travel arrangements including but not limited to changes to itineraries, tours or cruises up to and after your departure date. Contours Travel can not be held responsible for any changes to your travel arrangements which may occur, Contours Travel reserves the right to adjust the price of any of your travel arrangements at anytime due to changes including but not limited to airfare and land arrangement price increases, devaluation, fuel surcharges or exchange rates. Before you book, please check with your travel agent or Contours Travel if there are any alterations to the travel arrangements you have selected.
15) Descriptions, Maps & Photographs
Descriptions featured in the Brochures or on the Website are based on current guides and are subject to change at any time. Maps and photographs are included for general information and may not necessarily reflect actual routings, locations or services. Hotel room photographs may not be specific to the actual room occupied.
The depiction or recommendation of any domestic and international airline in the Brochures or on the Website does not commit the airline to any travel arrangements and the airline shall not be responsible for statements or literature relating to the travel arrangements in the Brochure or on the Website.
17) Holiday Variation
If unforeseen circumstances beyond the control of Contours Travel or suppliers, providers or representatives of Contours Travel require Contours Travel to make necessary changes to your travel arrangements, Contours Travel reserves the right to cancel or reschedule your travel arrangements including but not limited to departures and itineraries. When it is necessary to change a hotel, Contours Travel reserves the right to substitute accommodation of at least a similar standard.
18) Travel Insurance
It is a condition of booking that you have adequate travel insurance for the full duration of your travel arrangements in respect of illness, injury, death, loss of baggage, personal items and deposits, cancellations and curtailment of tours en route and medical expenses.
19) Passport, Visa and Vaccination
It is mandatory that you familiarise yourself with any visa and health requirements that may be applicable in the countries you are visiting. You are responsible for all entry and exit health requirements and any other documents required by any law, regulation, order, demand or requirement of a country visited or transited. Please note that passport and visa requirements are not the responsibility of Contours Travel. Contours Travel cannot be held liable for any loss or expense due to your failure to comply with the above.
You must check with your doctor whether you are fit to travel to your selected destination. If you are travelling to certain South American cities situated at high altitudes, you must check with your doctor that you are fit to travel to these altitudes.
If any provision of these Terms is held to be invalid or in any way unenforceable, it shall be severed from these Terms and the remaining provisions shall not in any way be affected or impaired and these Terms shall be construed so as to most nearly give effect to the parties intentions at the time when Contours Travel confirmed its acceptance of the relevant booking.
22) Governing Law
All matters in respect of the Services provided by Contours Travel but not in respect of other things are governed by the laws of Victoria.
23) The Contours Collection Small Group Tours
The Contours Collection – Small Group tours are operated by Contours Travel. However different booking & cancellation conditions apply. Please refer to this link for further information http://www.thecontourscollection.com/terms-and-conditions
24) Publicity & Promotion
You agree that Contours Travel may use images of you taken during the trip without recourse to you and without compensation to you, for publicity and promotion purposes only through whatever medium Contours Travel chooses.
In these Terms, the following terms have the following meaning:
(a) “Contours Travel” means Contours Travel Pty Ltd of 287 Victoria Street, West Melbourne, Victoria 3003
(b) “Services” means booking and packaging by Contours Travel of accommodation, transportation, tour and other services provided by other suppliers.