We have arrived back from our travels around Chile, Ecuador, Peru & Bolivia and I wanted to firstly say a big THANK YOU to you for your wonderful booking and organising skills. The whole month was very well coordinated, and every detail seems to have been covered. I hope you saw some of the photos on Instagram.
The feedback we can give you is very positive, and we were impressed with just about everything from Latam airlines, the tour guides & drivers, the communication we received from the travel agents, the standard of accommodation in each place, and the scheduling of the itinerary.
Latam Airlines were second to none with their helpfulness, efficiency, friendliness and standard of in-flight service. We commented that Qantas could take a leaf out of their book!
The tour guides (and drivers in some cases) always showed up on time, or were early, which made us feel very reassured. They were prolific in their knowledge of local history/geography/politics etc. and were happy to impart these facts about their country to us, the audience. As well as being willing to answer our numerous questions, they seemed eager to assist in whatever way they could.
Before most of our flights, I received a message from the travel group/agent at our destination country informing of the pick-up information, and there was always a friendly face with a “Jackson” sign to meet us at the airport. Again, this was a welcome reassurance and lovely to know that our hotel transfer was taken care of, particularly in some of the busy arrival halls.
The hotels were all good, particularly the Boutique type accommodation, and were located in central places allowing us to explore our surroundings whenever we could.
The highlights of the trip were the Galapagos Safari Camp, and the Inca Trail (with Alpaca Expeditions), both very contrasting but memorable experiences. The food was particularly great on both of these getaways, and we especially enjoyed the delicious organic and locally grown food, which enhanced each of the experiences.
Our intention was to pack as much as we could into the trip which, in hindsight, was probably ambitious, and at times exhausting. However, we wanted to see as much as possible, and maximise the experience, so that was what we did!
I would be happy to recommend you Heather, and Contours Travel, to any of our friends who are considering visiting South America in the near future. We were very pleased that you were our booking agent ‘extraordinaire’ and you did a truly wonderful job in the planning and organisation of our whole trip. Thank you once again.